FAQs

Turn around time:
In order to allow the most flexibility for my customers I have many of my products listed as dyed-to-order. I've listed the turnaround time as 2-6 weeks since I have no way of guaranteeing I won't get a large amount of orders all at once. Unless it is just after a collection release I would anticipate being able to get orders out sooner rather than later. If the product is already dyed (One Hit Wonders or Pancakes), I will generally get them shipped within a week. Once I've shipped your purchase I have no control over it and you should reference your tracking number and deal with the shipping company for any issues.
Yarn Bases:
Sock
75% Superwash Merino
25% nylon
2 ply  463 yds/100g
Tweed Sock
85% Superwash Merino
15% Donegal Nep
2ply  438 yds/ 100g
 *Tweed dyes lighter in color*
Soft Sock
85% superwash extrafine merino
15% nylon
(19.5 microns)
2 ply. 394yds/100g
DK
100% Superwash Merino
4 ply  231 yds/100g
 
Worsted
100% Superwash Merino
4ply  218 yds/100g
Bulky
100% Superwash Merino
3 ply  106 yds/100g
 
Returns:
If the product does not meet your expectations please contact me and I will try to resolve the issue. Returns will only be issued if it has been within 10 days of purchase, and if the skeins are in their original condition (ie, label still intact and not unwound). Original shipping costs will not be refunded and customer will cover return shipping costs. 
Low Stock/Large Orders:
Due to the nature of listing inventory on my website, I have to say I have a certain number of a product in order for you to purchase them. For dyed to order that is tricky because I can't possibly keep enough base in stock to cover every listing I have. Keeping the available inventory at 6 allows me to better make sure I have the time and inventory to be fulfilling orders. If something is showing as out of stock/low stock or you would like more than 6, message me and I will be able to manually check my stock and allow you to order what you're wanting if I'm able. 
Fat Tax Discount:
I'm still learning the best way to handle this discount, both for me and my customer. Right now I have it as 10% off or 6-8 skeins or 15% off 9+ skeins. Many of my inventories are set at 6, so you will need to message me anyway to ensure I have enough yarn base in stock to dye on, and at that time you may inquire about this discount and I will work it out with you. I'm not going to vet you to make sure you 'fit the definition.' I know it's not the best system, but it's what I've got for now and will hopefully find a way to improve on it in the future. Yarn can be mixed and matched also. Make your many colored sweater, I won't stop you.